On the left (east) side of the building next to the freight overhead door.
The fee for using the after hours service is $2.00 for a locker, plus the regular receiving fees. The fee is per locker, not per package. The locker fee is non-refundable on the day of the reservation.
A credit card on file with us is required to pay for the after hours service. On our website there is a 'My Account' button. Login to your account and select 'Payment.'
When you receive a package notification email from us, log in to your account, select the After Hours tab, and request which evening you would like to pick up. Make sure you have a valid credit card on file with us, if not you can enter it online as well. When we receive your request we will email you an entry code. When you arrive at Package Express, enter your code into the keypad by the after hours door. The screen will tell you which locker number your packages are in, and the front door and your locker will unlock.
Sorry but this is a web only service. We require that it be reserved through our website.
The largest locker we have is 78" x 22" x 22". Subject to availability.
There is a limit of 10 packages per evening, and each package should not be heavier than 30 lbs. Requests should be made at least 30 minutes before the store closes.
We hold packages for up to 90 days. 30 days without any extra fees. After that there's a daily storage fee based on the size of the box. Please view our rates page for detailed pricing.
Yes, but the receiving fee and storage fees need to be paid monthly. You can add a credit card on our website and then contact us to bill you for what is owing on your packages.
If your package only has your name, but not your customer number, it will be placed in our "Orphan" section. You can claim your package by logging onto your account on our website, and select "Claim your Package." We do not assign the package to anyone or send out email notifications to avoid giving out the wrong packages to people with the same or similar names.
You can view our rates from our homepage by clicking the Rates & Services button.
Yes, there is no registration fee. We only charge for packages when you pick them up. We do ask that you register and use your customer number so we can contact you when your items arrive.
You will need to add them to your authorized list. You can do this by logging onto our website and editing your Authorized List. See "How do I login to PackageExpress.com" under Website Questions for more help.
Not if you are only planning on receiving packages and not lettermail. If you need to receive lettermail you will need to pay for an annual mailbox. You can view our rates from our homepage by clicking the Rates & Services button.
We classify mail the same as Canada Customs. Flat lettermail with nothing in it other than printed material. Magazines are considered mail as well.
Package Express does not accept packages with postage due or packages with any additional charges owing.
Yes. We have a forklift and a warehouse for storing freight. We have a forklift capable of lifting 4000 lbs. It should be no longer than 8' in any direction.
The contents need to be secured to a pallet for our forklift to lift.
The driver should have a pallet jack to bring the load to the back of the truck.
Yes. We will source the best price with the major freight carriers and arrange pickup from our location. You only need to bring the freight to us first. We can ship freight domestically and internationally.
We only ship freight domestically.
We have a forklift capable of lifting 4000 lbs. It can be no longer than 8' in any direction.
The contents need to be secured to a pallet for our forklift to lift.
Yes. For pricing see our Rates & Services page.
No. Unfortunately we do not have enough storage space for cars.
A liftgate is not required as we have a forklift. The driver should have a pallet jack to bring the load to the back of the truck.
A valid passport, Nexus card, are enhanced drivers license is required for crossing the border.
The GST and PST apply to all personal packages. If the total of your purchases is under ~ $150, they usually do not charge anything. Duty is applicable on some items, but usually not. Contact Canada Customs if you require more information.
For less than a one day absence from Canada there is no exemption but usually they allow about $150 tax/duty free. For a 24 hour absence the exemption is $200. For a 48 hour absence, the exemption is $800. These are Canadian dollars per individual.
Commercial products need to be imported on the commercial side of Canada Customs. You will need a commercial import number. (This is easy to get if you already have a GST number.) You will need to fill out an importing form on a Canada Customs computer. If you have never imported anything for business before, we recommend that you contact Canada Customs prior to importing your goods to avoid any hassles.
No. If it is for personal purposes, all you need is the receipt and declare what you have purchased. If it is for business you can still do it yourself, but a little more work is involved. We recommend that you contact Canada Customs prior to importing your goods for commercial purposes.
Yes. Often suppliers only ship a packing slip with a shipment. It is always best to bring a receipt with you prior to picking up your package.
From the main menu press the Login button. Enter your customer number and password. If you don't know it you can have it automatically emailed to you by pressing the appropriate links. Your customer number and password will be emailed to the email address we have on file.
Yes. Login to PackageExpress.com by selecting the 'My Account' tab. Then press the 'Authorized List' tab. For how to login, see "How do I login to Package Express.com"
Yes. Login to PackageExpress.com by selecting the 'My Account' tab. Then press the 'Password' tab. For how to login, see "How do I login to Package Express.com"
Login to PackageExpress.com by selecting the 'My Account' tab. Then press the 'Contact Info' tab. For how to login, see "How do I login to Package Express.com"
Login to PackageExpress.com by selecting the 'My Account' tab. All packages that you currently have will be listed in the 'Receivings' tab. This information is always current and up to date. For how to login, see "How do I login to Package Express.com" This is also the same information that we send out in email notifications.